Cash is King - collect the payment from your patient before they leave the practice

There are a few methods to follow to ensure payments from patients:

  1. It is important to inform the patient beforehand via telephone / SMS / email / about the method of payment - cash, card, EFT(electronic internet transfer) or whether the practice will claim on behalf of the patient from their Medical Aid. 
  2. If your practice has a fixed amount for certain treatment(s) / consultations or procedures, it will simplify the method of payment and where possible, SMS, Email or Fax a quotation or statement to the patient prior to the consultation or treatment at the practice.
  3. When submitting claims electronically to the Medical Aid, try to collect information about the patient's benefits beforehand from the Medical Aid and inform the patient whether the fund will pay in full or whether the patient will need to pay the shortfall.  Do the electronic claim soon after consultation has been provided.
  4. Provide the patient with a statement that is easy to read and clearly indicates the service(s) rendered and the payments made to date.